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| PATH Business > Customer Service |
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| Adams Research Group Helps organizations improve performance and customer service |
| Aegis Communications Group, Inc. Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base |
| Beacon Technologies, Ltd. Permission-based IVR-interactive customer survey for customer satisfaction research |
| The Customer Champion Institute Provides consulting, training, and publication services to improve customer relationships and loyalty |
| Customer Service Training and Articles Customer service training and free articles |
| Customer Service Training-Guaranteed Measure-X training will shows how to measure satisfaction and retain customers longer |
| Customer Service University Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available |
| Customer Service Week Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year |
| CustomInsight Internet Surveys Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research |
| destinationCRM.com Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries |
| eCRMGuide Customer Relationship Management in the E-Business Worl |
| eLoyalty Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics |
| e-Satisfy, Inc. Provides an integrated approach to measuring customer satisfaction across every sales and support channel |
| ExecTrainer.com Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training |
| Golden Resources Marketing Group Provides mystery shopping services, merchandising, and point of sale marketing audits |
| Hipbone, Inc. Solutions for live online collaboration between customers and sales and customer service agents |
| Impact Learning Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance |
| Ineto Integrated Customer Communications Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service |
| Interact Management Consultants Pty Ltd Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships |
| Mercantile Systems & Surveys Specializes in hospitality industry employee evaluation, training and monitoring |
| Motivational Training Center Provides customer service training and motivational seminars |
| National Customer Service Week Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6) |
| Online Customer Service Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support |
| Parago, Inc. An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale |
| Phone Pro Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information |
| Precision Response Corporation A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships |
| Princeton Consulting European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list |
| Pyramid Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development |
| San Jose Focus Facilitates focus groups for market research purposes only |
| The Service Quality Department Customer service consulting and training organization |
| Service Quality Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter |
| Sterling Consulting Group, Inc. Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused |
| Stream International, Inc. Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions |
| Telephone Doctor Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training |
| Tern Consultancy Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping |
| Tooty Inc. Customer service and sales strategy evaluating, developing, training and monitoring |
| Trendsource, Inc. Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports |
| Workplace Conflict Resources Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid |
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